In the highly competitive commercial airline industry, an aircraft that is unavailable for service is costly for the airline, even when it's in for scheduled lifecycle maintenance. And commercial aircraft maintenance that takes longer than expected because parts can't be sourced or special services are delayed, can cause unforeseen losses that an airline cannot recoup.
These highly specialized services can be performed either by the airline's own crews or by an outside maintenance, repair, and overhaul (MRO) partner. A staff crew can seem economical, but the complexity of today’s aircrafts, the convenience of having one partner to service a range of newer and legacy aircraft, and a need for global support are all reasons why many airlines choose outside MROs. It's also beneficial if an MRO is an OEM of world-class avionics systems and parts in their fleet.
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