The global COVID-19 pandemic drove many of our safety and wellbeing initiatives in 2020, and will continue to do so in 2021, with a specific focus on ensuring employee safety for both those continuing to work on site and those working from home. Operationally, we did not meet our 2020 safety targets although we did marginally improve on 2019 major injuries recorded.
Throughout the pandemic, our priority has been, and continues to be, the health and wellbeing of our employees. In line with government and World Health Organization guidelines, and working alongside our trades unions and employee representatives, we introduced a number of measures to return employees safely back to work where their role could not be carried out from home. Measures included: return to work inductions outlining new working practices; additional hygiene measures and temperature checks; increased provision of PPE; introduction of physical distancing practices where possible which included reconfiguring our workplaces and practices such as elongated shift patterns to maintain output and staggered shift changes to improve personnel flows; capping the number of workers on site at any given time; and zoning systems to keep groups of workers together in bubbles. Through these and other measures, we reduced the risks of COVID-19 spread and preserved our ability to deliver a number of critical milestones for our customers.
We bolstered our IT network capacity and provided additional hardware and software so that employees who could carry out their roles at home could do so. To assist home-working, we developed guides to support employees in maintaining their safety, security, wellbeing and productivity whilst working effectively from home.