Service Integration and Management

An increasing number of organisations are seeking to exploit the benefits of multi-sourcing for the provision of their ICT services. They are also pursuing mature supplier management processes to maximise end to end performance and efficiency across the multi-supplier base.

 

These benefits include engaging specialists rather than generalists for each element of ICT delivery, improved performance and efficiencies throughout the life of supplier contracts, increased flexibility and greater innovation.

 

 

Effective on-going management of this complexity is achieved through establishing a Service Integration and Management (SIAM) function to act as the central point control across all suppliers, implementing common service management processes and driving the necessary strategic change.

 

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Successful SIAM delivery requires an effective collaboration model that aligns incentives across suppliers and ensures that they continue to deliver effectively throughout the life of the contract. A mature approach to supplier management, enables the SIAM to hold the suppliers to account and to unlock performance and efficiency improvements across end to end delivery of ICT.

 

Our established SIAM capability has been developed from our own internal SIAM operation, which is run as a shared service across our business. This allows BAE Systems to understand the challenges in implementing and improving a SIAM from both a customer and a supplier perspective, and ensures that we are able to deliver these benefits for our customers, including: