MyPension User Guide

MyPension will work on all modern browsers, devices and operating systems.

Visit the MyPension home page. You may wish to save the login page as a 'favourite'. You will only need to register the first time you access the website. 
Select the Login menu option from the home page, then click on the Register button.

 

 

Enter the registration code and unique code and select 'Continue'. 

 

You will then be asked to confirm some personal details. The information you enter is checked against our records and you will not be allowed to continue should any piece of information not match. Your Member Number will be provided to you as part of our introduction to this new online service. For security reasons we are unable to tell you which specific data item is wrong.

Complete the details to create your new account, and then select 'Complete Registration'.

You will receive an email with a link that you will need to click to verify your email address.

Clicking on the link in the email sent by the MyPension website will result in the following website view:

The final stage of member self registration is to choose a User Name, select a password, and choose three special security  questions and answers.

Please choose a Username that you will remember. Your username should be between 5 and 32 character in length and can include letters or numbers. It must be unique and you will note be able to select a Username that is already in use.

Satisfy the minimum length and complexity requirements, which are:

Do not include any punctuation marks or special characters, such as ? / * $ £ } ].
Finally, three different security questions should be selected together with suitable answers which only you know. The answers are not case sensitive.

Select ‘Next’ when you have completed your security information. You will see a confirmation that your registration has been successful.

When accessing the website, you will be prompted to enter your User Name and Password. If you are using the website for the first time, you will then be asked to accept the Conditions of Use. If you do not accept the Conditions of Use, you will be denied access to the website.

You will then be asked if you want to use Two-Factor Authentication. There is an FAQ for this accessible from the MyPension homepage. Two-Factor Authentication can be set up after logging on for the first time by selecting the option from Your Account.

You will then be asked to set up a PIN. Unlike Two-Factor Authentication, the PIN is mandatory.

Select 'Continue' to login in to the MyPension website. 

Whether you choose to set up Two-Factor Authentication during the initial login or subsequently, the process for setting up Two-Factor Authentication is as follows:

Select 'Authenticator' to display a QR code.

You will need an Authenticator App to scan this QR code.

The account is automatically set up by scanning the QR code and the six digit code is displayed.

The code can now be entered on the MyPension website. Bear in mind the code will change every minute. A timer on the app shows you how much time is remaining.

You are now presented with a list of recovery codes for future use.

Sign in using your current username and password, navigate to the "Your Account" page and click 'Change' next to 'Password'.

You will need to confirm your old password, then enter and confirm your new password.  Please remember that your new password must meet these requirements:

 

Sign in using your current username and password, navigate to the "Your Account" page and click 'Change' next to 'Security Questions'.

You can then change the questions and answers by using the drop down buttons. All three answers must be entered before saving your entries.

Please contact the Pensions Service Centre on 0345 180 1401, who will arrange for your record to be reset.  You will then need to go through the registration process.

It is not possible to copy and paste your password if you use certain browsers. We recommend that you always type in your password.

Following login you will be taken to the Benefits Dashboard page. Click on 'Benefit Quotations', select the type of calculation, and then click on 'Generate Quote'.

 

 

If you have more than one record on our system (perhaps resulting from a previous period of service), you can select the record you want to look at by clicking on the person + icon in the top right hand corner.

 

 

Clicking on the icon will show the available member records, with the default record highlighted.

 

You can amend your personal details including email addresses, phone numbers and postal address by selecting 'Your Details' from the Benefits Dashboard page.

This will not apply to all members. If you see this, it relates to a previous period of membership which has been transferred and included with a later period of membership and benefits. It is displayed purely for information purposes, with limited data available to view.