MyPension User Guide

MyPension User Guide - Deferred members

Accessing MyPension

You will need your National Insurance Number and Date of Birth to register for MyPension. You will also need your Member Number, a Registration Code and Personal Identification Code. The Registration Code and the Personal Identification Code is provided by the Pension Service Centre. To obtain these two codes please ring 0371 384 2682, or +44 121 415 0816 if calling from overseas.

You will then receive a new registration letter which contains both the Registration Code and the Personal Identification Code and this will allow you to continue with your registration on MyPension. Once received please follow the instructions on the website to register and log in.

The User Guide below will help you access and use the website and it is suggested that you read this before logging on.

What you can do on MyPension

The features available to you within MyPension include:

Benefit modeller
Instant pension benefit quotations
Copies of annual benefits statements
Access to personal information
Useful information and links

Before using the instant pension benefit quotations please refer to the section 'Viewing the Estimate Results' in the User Guide below. Due to pension rule complexities any pension estimates provided are indicative. If you are about to make an important decision such as considering early retirement you should not rely on this information and you should contact the Pensions Service Centre to obtain a formal quotation.

Browsers

How do I register?

Visit the MyPension home page. You may wish to save the login page as a 'favourite'. You will only need to register the first time you access the website.
Select the Login menu option from the home page, then click on the Register button.

Enter the registration code and unique code and select 'Continue'.

You will then be asked to confirm some personal details. The information you enter is checked against our records and you will not be allowed to continue should any piece of information not match. Your Member Number will be provided to you as part of our introduction to this new online service. For security reasons we are unable to tell you which specific data item is wrong.

Complete the details to create your new account, and then select 'Complete Registration'.

You will receive an email with a link that you will need to click to verify your email address.

Clicking on the link in the email sent by the MyPension website will result in the following website view:

Creating your Login details
The final stage of member self registration is to choose a User Name, select a password, and choose three special security questions and answers.

Please choose a Username that you will remember. Your username should be between 5 and 32 character in length and can include letters or numbers. It must be unique and you will note be able to select a Username that is already in use.

Satisfy the minimum length and complexity requirements, which are:
- Between 9 and 32 characters long
- Must contain at least one of each of these character types:
  - A number
  - A lower case letter
  - An upper case letter
Do not include any punctuation marks or special characters, such as ? / * $ £ } ].
Finally, three different security questions should be selected together with suitable answers which only you know. The answers are not case sensitive.

Select ‘Next’ when you have completed your security information. You will see a confirmation that your registration has been successful.

Logging In

When accessing the website, you will be prompted to enter your User Name and Password. If you are using the website for the first time, you will then be asked to accept the Conditions of Use. If you do not accept the Conditions of Use, you will be denied access to the website.

You will then be asked if you want to use Two-Factor Authentication. There is an FAQ for this accessible from the MyPension homepage. Two-Factor Authentication can be set up after logging on for the first time by selecting the option from Your Account.

You will then be asked to set up a PIN. Unlike Two-Factor Authentication, the PIN is mandatory.

Select 'Continue' to login in to the MyPension website.

Set up Two-Factor Authentification

Whether you choose to set up Two-Factor Authentication during the initial login or subsequently, the process for setting up Two-Factor Authentication is as follows:

Select 'Authenticator' to display a QR code.

You will need an Authenticator App to scan this QR code.

The account is automatically set up by scanning the QR code and the six digit code is displayed.

The code can now be entered on the MyPension website. Bear in mind the code will change every minute. A timer on the app shows you how much time is remaining.

You are now presented with a list of recovery codes for future use.

How do I change my password?
Sign in using your current username and password, navigate to the "Your Account" page and click 'Change' next to 'Password'.

You will need to confirm your old password, then enter and confirm your new password. Please remember that your new password must meet these requirements:
- Between 9 and 32 characters long
- Must contain at least one of each of these character types:
- A number
- A lower case letter
- An upper case letter
- Do not include any special characters, such as ? / * $ £ } ]

How do I change my Security Question and Answers?

What if I have forgotten my password?

What if I have forgotten my User Name?

Entering Passwords

Viewing the Estimate Results

Accessing your information – multiple records

Can I update my personal details, such as my address?

What is the 'no liability' period of membership I see when I log in?