If you're unsure which Scheme you are in, please Contact Us.
I am a deferred member. What happens when I reach my retirement age?
We will automatically contact you if we have your address so please remember to keep us informed of your current address in order that we can write to you as you approach retirement. Further information about your deferred options is available in the deferred leaflet or on Hartlink for SIPS Benefits members and MyPension for all other members.
How do I notify you of a change of address?
SIPS Benefit members should notify the Administration Centre at Capita and all other members should notify the Pensions Service Centre. You can find their details by going to the Contact Us section of this website.
How do I notify you of a change of bank details?
SIPS Benefit members should notify the Administration Centre at Capita and all other members should notify the Pensions Service Centre. You can find their details by going to the Contact Us section of this website.
How do I get a transfer value for divorce purposes?
You can submit an email enquiry under the Contact Us section of this website to obtain a Cash Equivalent Transfer Value.
What happens to my pension when I leave the Company?
Your pension will remain in the scheme until you retire unless you decide to transfer it to another pension scheme.
How do I get a retirement quote?
For SIPS Benefits members you can obtain a retirement quote by logging onto Hartlink and requesting a retirement quotation. Hartlink will calculate the pension and tax free lump sum at the date you choose. If you decide to retire you will need to obtain a formal retirement quote from the Administration Centre at Capita. For all other members you can obtain a retirement quote by logging on to MyPension and requesting a retirement quotation. MyPension will calculate the pension and tax free lump sum at the date you choose. If you decide to retire you will need to obtain a formal retirement quote from the Pensions Service Centre. You can find their details by going to the Contact Us section of this website.
Who do I contact if I cannot get access to Hartlink or MyPension?
For SIPS Benefits members you will need to contact the Administration Centre at Capita on 0345 601 0607 (if calling from overseas: +44 (0) 141 222 5125). For all other members you will need to call the Pensions Service Centre helpline number on 0800 917 9567 (if calling from overseas: +44 (0)121 415 0816).
How do I change my Expression of Wish form?
Download the form which you can find in your scheme area of this website. Complete and send this to the address on the form. If you do not wish this to be scanned please put it in a sealed envelope but remember to write the name of the scheme, your member number, your name and date of birth on the envelope.
Where can I find out about pensioner associations?
Information about pensioner associations can be found in the Pensioners section of the website.
Where can I view my P60 or monthly pension payslip?
For SIPS Benefits members you can view your P60 and monthly pension payslip by logging on to Hartlink. If you do not have any login details or you are having problems accessing the site please contact the Administration Centre at Capita on 0345 601 0607. For all other members you can view your P60 and monthly pension payslip by logging on to MyPension. If you do not have any login details or you are having problems accessing the site please call the helpline 0871 384 2682.
How do I start paying AVCs or pay a lump sum into my AVC?
You will need to complete a form which you can find in your scheme area of the website. Return the completed form to the address written on the form.
I want to opt out of the scheme. What do I need to do?
If you are thinking of opting out of the scheme and you are a SIPS Benefits member you should contact the Administration Centre at Capita. For all other members you should contact the Pensions Service Centre. You can find their details by going to the Contact Us section of this website.
If I change from my standard working hours how will this affect my pension?
SIPS Benefit members should contact the Administration Centre at Capita and all other members should contact the Pensions Service Centre for information. You can find their details by going to the Contact Us section of this website.
I need to report a death. What do I need to do?
SIPS Benefit members should contact the Administration Centre at Capita and all other members should contact the Pensions Service Centre for information. You can find their details by going to the Contact Us section of this website.
Where can I see a copy of the Rules of the Scheme?
SIPS Benefit members should contact the Administration Centre at Capita and all other members should contact the Pensions Service Centre for information. You can find their details by going to the Contact Us section of this website.
Who do I contact about my pensions query?
SIPS Benefit members should contact the Administration Centre at Capita and all other members should contact the Pensions Service Centre for information. You can find their details by going to the Contact Us section of this website.
Details about the amount of contributions you pay into the scheme as well as paying AVCs can be found in your scheme section of this website.
When can I retire?
You may usually retire anytime from age 55. For SIPS Benefit members further details are available from the Administration Centre at Capita. For all other members further details are available from the Pensions Service Centre. You can find their details by going to the Contact Us section of this website.
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