Customer
administration 

Customers and contacts
We use your information in order to administer and manage the relationship between the Company and the entity you represent or are employed by, which is a customer, prospective customer or contact of BAE Systems.
This Notice should be read in conjunction with the Overview and the Definitions, including, in particular, the table of categories of information.
 
Where the customer or contact is an individual, this Notice should be read in conjunction with our Credit Reporting Policy.
 

Customer Administration

 
What processing activities do you undertake that include my information?
 
You liaise with us on behalf of one of our customers or contacts (including prospective customers).  As such we process your information as needed to administer and manage such customer or contact's relationship with the Company and maintain the general records necessary to do this. 
 
This includes:
  • communicating with you in connection with the relevant customer or contact's business with us
  • contacting you in order to be able to provide the customer with pricing information, deliver the product, manage and facilitate the relationship and raise invoices
  • facilitating payment for goods and services
  • creating, managing and maintaining a CRM database, including relevant organisational charts;
  • administering shared data environments and maintaining an auditable record of all information requests and transactions;
  • arranging for set up of individual user accounts and to enable the users to share contact details easily within a project;
  • keeping records and audit information relating to our customers and contacts, including minutes of meetings, training records and other notes; 
  • facilitating any planned exports in compliance with Export Control laws;
  • conducting surveys for benchmarking and identifying improved ways of working (these will often be anonymous but may include profiling data to support analysis of results); and
  • providing training, where appropriate. 
     
What categories of information are included in these processing activities?
 
To manage your relationship with us, we process identity information and business information.
 
What is the reason for these processing activities? 
 
We use your information to manage and administer your relationship with us, which will be related to the business of the relevant customer or contact. This includes;
  • undertaking normal business operations and maintaining a dialogue with our customers and contacts;
  • allowing us to work collaboratively with our suppliers and contractors;
  • ensuring compliance with Export Control and other legal requirements placed upon us both by Australian and non-Australian laws; and
  • training our customers and contacts where appropriate and disclosing the training results where required.
 
 
To the extent that you did not get this information from me, how did you collect it?
 
Some of this information will come from internal sources, such as your BAE Systems contact. 
 
Other information may come from the relevant customer or contact, your employer, other customers, suppliers and other business partners.   
 
We may also receive information from publically available sources such as the internet, news articles, press releases and other sources as set out in this Notice.
 
Who do you share this information with?
 
This information may be shared internally for the purposes described above and, where necessary, may also be shared with our parent company BAE Systems Plc.
 
In addition, some of your information will be shared externally with the relevant customer or contact, your employer, other customers and suppliers and as otherwise set out in this Notice.