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Working with Transport for London on digital presence with ground-breaking website

Transport For London - Screenshot
Site offers best digital experience making it easier for users of all devices to plan journeys

BAE Systems Applied Intelligence has been working with Transport for London (TfL) for the past 18 months to design and build a state-of-the-art new website that will help to improve the way in which millions of Londoners and visitors to the city plan their journeys and move around the capital. As a result of the partnership, the new website went live last week.

To meet TfL's vision to deliver a world class online customer experience, the project has required BAE Systems Applied Intelligence to combine a range of key strengths and skills, including digital media, big data, systems integration and managed services.

Transport for London's (TfL) website is used by over 8 million people a month, and receives 250 million visits a year, making it one of the most high profile transport sites in the world. Rebuilding the site to respond to this level of demand required BAE systems Applied Intelligence to implement some of the most cutting edge web-design tools in the world.

One of the key features of the new web site is the way it uses responsive design techniques to ensure the best digital experience for users across all devices, including smartphones, tablets, laptops and desktops – and the site also offers truly unique, market leading functionality. For example, the new "Nearby" function on mobile devices provides real-time status information on all local transport modes - from "Boris bikes" to the Tube.

Other ground-breaking features of the new website include:

  • A WebSockets live arrivals service that pushes Bus, Tube, Docklands Light Railway and London Over ground predictions directly to end user devices as soon as the information is available. In any given 30 second period there now can be 100,000+ active predictions for 10,000 plus bus stops and tube stations across London.
  • The new website is now supported by a single API for third parties providing data across all modes of transport and BAE Systems Applied Intelligence is also responsible for providing a managed service for the ongoing support of the site.
  • A fully automated scalable production environment that can increase capacity in minutes. This enables the site to respond to massive increases in demand caused by adverse weather and other unexpected events, but allows it to run as cost effectively as possible for the rest of the year.
  • An interactive SVG version of one of London’s most iconic maps the London Tube Map. The map can be manipulated with javascript to highlight sections in real time and can be seen on the Status updates section of the website.


Julian Cracknell, Managing Director UK Services, BAE Systems Applied Intelligence, said:

“It’s incredibly exciting to see that the new website is up and running – I have absolutely no doubt that this will make it easier for millions of people each month to plan journeys around the city. This project is just part of the work that we are doing with Transport for London, providing them with the digital services and platforms to continue to deliver a world class public transport system in London.

“This work continues to place BAE Systems Applied Intelligence at the very forefront of digital transformation – providing key public and private sector clients with the systems and services that will enable them to improve the quality of their business and the services they offer their own customers.”