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Managed Services for Network and Desktop
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Performance-based Infrastructure Support Services
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Network Operations, Engineering and Management
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Managed Service Desk (Help Desk)
Key Differentiators:
- Performance-based contracts with Service Level Agreements
- Integration of process and automation
- Proven Experience to Scale (>100,000 Managed Seats)
- Capital investment in state-of-the-art Enterprise Management Center
- Cost effective COTS integration
- High availability mission critical networks
- Network Convergence
- Convergent Technology Integration (VOIP)
- Mobile, secure applications
Project Showcase:
For a government agency we were challenged to rapidly transition and operate an IT support organization in an extremely secure client environment. Our integrated team provides: (a) 24x7 help desk telephone support using Help Desk Institute-certified staff; (b) worldwide desktop application support for more than 100,000 desktops and laptops; and (c) network and security operations, monitoring, and data center operation.
Our comprehensive service level agreement processes validate that users receive the highest level of performance, and have helped the program achieve CMMI Level 3 for program management. As a measure of our success, we have earned an average award fee of 97% from contract inception. Our recent award was 98%.
