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Logistics services and field engineering
Providing affordable engineering technical services and comprehensive lifetime support solutions to meet customers' current and future requirements.
BAE Systems' commitment to support its products throughout their life cycle is met by the logistics services and field engineering group. During the product design and development stages, field engineers perform engineering tasks, assimilate product knowledge, and influence equipment supportability. After the equipment is fielded, engineers provide customer feedback and assess product performance in operational environments to influence future design requirements. Field engineers provide both contractor maintenance services and contractor engineering technical services.
SERVICES PROVIDED
Logistics Services:
- Lean, performance-based, and contract logistics support
- Virtual prime and prime vendor services, and direct vendor delivery
- Modernization through spares and spares positioning
- Supply-chain management
- Configuration management and data management
- Diminishing manufacturing sources, material shortages planning, and parts obsolescence management
- Asset management
- Formal, on-the-job, computer-based, and Web-based training
- Interactive electronic technical manuals
- Supportability management
- Life-cycle modeling
- Cost trade-off analysis
- Support concept development
- Technical publications development
- Depot repair facilities
Engineering Support and Services:
During product design, development, and integration phases, BAE Systems field engineers assigned to perform engineering support assimilate product knowledge while influencing equipment supportability. Engineering support tasks vary and include:
- Hardware and software design
- Site surveys
- System integration and test
- Electromagnetic interference testing
- System performance evaluations
- Field installation and modifications
- Customer operational test and evaluation
- Equipment and systems upgrades and modifications
- Depot-level technical support
Contractor Engineering Technical Services
Contractor Engineering Technical Services (CETS) transfers product knowledge to enable customer personnel to become self-sustaining. CETS provides information, instruction, and on-the-job training on the installation, operation, maintenance, and modification of systems and equipment used by customer personnel. Responsibilities include:
- Organizational: intermediate services
- On-the-job training
- Troubleshooting
- Failure investigation
- Maintenance planning
- Technical reports
- Liaison between customer and company
Contractor Maintenance Services (CMS):
CMS provides partial- or full-product support services when life cycle cost analysis predicts this approach to be more cost-effective than acquisition of an organic (customer-operated) support system. CMS also provides interim support during the initial deployment of the support system. Customers may forgo the expense of automatic diagnostic test equipment, training programs, technical manuals, and acquisition of maintenance personnel by contracting BAE Systems field engineers to perform all maintenance functions. Some of the methods used by BAE Systems field engineers to reduce customer support costs include using variations of factory test equipment and modified acceptance test procedures.
For more information, please contact:
Tim Root
Tel: +1 603 885 9421
timothy.root@baesystems.com
