Suppliers account for around 70% of the costs of our products and services. This means it is vital that we work with the best suppliers and ensure that they maintain high standards of quality.
Our reputation can be affected by the suppliers we do business with. It is important that our suppliers act ethically, treat their employees fairly, maintain high health and safety standards and manage their impact on the environment. In return we need to treat our suppliers fairly, pay them promptly, and communicate our requirements clearly. We believe we can get the most from our relationship with suppliers by working with them as a team. In this way we can improve our performance and ensure the timely delivery of high-quality, cost effective products and services to our customers. We have developed a supplier management programme to help us do this.
