IT technology, systems development, infrastructure services, and applications that facilitate mission performance through direct support to operations
For a government agency, we rapidly transitioned and operate an IT support organization in a secure environment. Our team provides 24x7 help desk
telephone support using Help Desk Institute-certified staff; worldwide desktop application support for more than 100,000 desktops and laptops; and network and security operations, monitoring, and data center operation. Our comprehensive Service Level Agreement processes assure the highest performance to our customers and have helped to achieve a CMMI Level 3 rating.
Our world-class solution for enterprise O&M, Consolidated Application Integration (CAI), received a coveted DOD Value Engineering achievement award from the Under Secretary of Defense, Acquisition, Technology and Logistics. CAI helped a government customer cut costs by almost 40% for 40+ production systems, while delivering consistently high levels of service satisfaction. The solution provides a standard methodology for reporting resource expenditures, consolidates support under one contract, and provides a surge capacity for multiple IT applications.
